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Returns and refunds

Refund Policy

Review Samaan Store refund and exchange support details.

  1. 01

    Refund and exchange support

    If an item arrives damaged, incorrect, or not as described, contact support with your order details and product photos so the request can be reviewed.

  2. 02

    Before placing an order

    Please check product images, specifications, color, quantity, and delivery details before checkout to reduce avoidable return issues.

  3. 03

    Refund eligibility

    Refund requests are reviewed only when the product is damaged, incorrect, missing, incomplete, or materially different from the advertised product details.

  4. 04

    Change-of-mind returns

    Change-of-mind returns, exchanges, or refunds are not accepted after an order has been confirmed, packed, dispatched, or delivered.

  5. 05

    Unboxing video requirement

    A clear delivery and unboxing video is required for damaged, missing, wrong, or not-as-described product claims. Claims without proper video proof may be rejected.

  6. 06

    What proof should be shared?

    Share your order number, tracking number, phone number, product photos, packaging photos, payment proof if relevant, and a clear explanation of the issue.

  7. 07

    Time to report an issue

    Report any damaged, wrong, missing, or not-as-described product within 7 days of delivery so the support team can review it properly.

  8. 08

    7-day return window

    Eligible return or exchange requests must be raised within 7 days after delivery. Requests submitted after 7 days may be rejected unless Samaan Store confirms an exception in writing.

  9. 09

    Product condition

    The product, box, accessories, manuals, warranty card, and all packaging should be kept in the same condition until the claim is reviewed.

  10. 10

    Refund review process

    Support will review the submitted details, product condition, order record, payment information, photos, and video proof before approving or rejecting a refund request.

  11. 11

    Exchange option

    If the issue is valid and the same product is available, Samaan Store may offer an exchange instead of a refund depending on stock, supplier policy, and the reported issue.

  12. 12

    Advance payment

    The 200 advance payment confirms order processing. Refund handling for advance payments depends on order status, payment verification, cancellation timing, and claim approval.

  13. 13

    Non-refundable cases

    Refunds may be rejected for used products, missing accessories, damaged packaging caused after delivery, incomplete proof, buyer remorse, wrong customer selection, or issues caused by incorrect customer information.

  14. 14

    Delivery and courier delays

    Courier delays, weather delays, unreachable phone numbers, incorrect addresses, or third-party delivery disruptions do not automatically qualify for a refund.

  15. 15

    Refund method and timing

    If a refund is approved, the refund method and timing will be shared by support after verification. Processing time can vary depending on payment method and operational review.

  16. 16

    Final decision

    Samaan Store reserves the right to approve, reject, exchange, or request more proof for any refund or return claim based on the order record and submitted evidence.