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Help centerFrequently Asked Questions
Common Samaan Store questions about orders, products, delivery, and support.
- 01
How do I place an order?
Open a product, choose the color or finish if available, add it to cart, then complete checkout with your contact and delivery information.
- 02
How do I track my order?
Open the track order page and enter the tracking number provided after checkout.
- 03
Can I change my order?
Contact support as soon as possible. Changes depend on whether the order has already been processed or dispatched.
- 04
Do you deliver outside Pakistan?
No. Samaan Store currently accepts and delivers orders within Pakistan only.
- 05
What information is required at checkout?
You need to provide your name, phone number, email address, city, delivery address, selected product, quantity, and any required payment or advance confirmation details.
- 06
Is advance payment required?
Yes. A 200 advance payment is required to confirm and process an order. The remaining amount can be handled according to the payment method shown during checkout.
- 07
When will I receive my tracking number?
Your tracking number is generated after checkout and shown on the order success page. It may also be included in order emails and later delivery updates.
- 08
What does order received mean?
Order received means your order has been saved and is waiting for review, confirmation, or processing by the Samaan Store team.
- 09
What does order processing mean?
Order processing means your order details, payment or advance information, product availability, and delivery information are being checked before dispatch.
- 10
What does dispatched mean?
Dispatched means the order has been packed and handed over for delivery or is ready for courier movement.
- 11
What does delivered mean?
Delivered means the order has been marked as completed after delivery to the customer or recipient.
- 12
Can I cancel my order?
You can request cancellation before the order is processed or dispatched. Once the order is packed, shipped, or handed to a courier, cancellation may not be possible.
- 13
What should I do if I receive a damaged product?
Contact support as soon as possible with your order number, tracking number, product photos, and a clear delivery or unboxing video so the issue can be reviewed.
- 14
Do I need an unboxing video?
Yes. A clear delivery and unboxing video is required for damaged, missing, wrong, or not-as-described product claims.
- 15
Can I return a product if I changed my mind?
Change-of-mind returns or exchanges are not accepted. Return or exchange requests are reviewed only for valid order issues according to the store policy.
- 16
How do I contact support?
Use the Contact Support page, call the store phone number, or email support with your order number, phone number, tracking number, product name, and issue details.
- 17
Can I use more than one discount?
Only one discount may apply unless checkout clearly allows multiple offers. Some sale products, bundles, or promotions may be excluded from extra discounts.
- 18
What if the product color or variant is unavailable?
If a selected color, finish, or variant is unavailable, support may contact you to confirm an alternative option before processing the order.
- 19
How can I confirm that a product is original?
Samaan Store aims to provide original products as advertised. If something does not match the listing, contact support with your order details, photos, and video proof where required.
- 20
Why was my order rejected?
An order may be rejected because of unavailable stock, incorrect delivery information, unreachable contact details, payment mismatch, incomplete advance proof, or a suspected fraudulent order.